Orders will be shipped via UPS, Federal Express, USPS & LTL Freight. All goods are inspected and carefully packed when shipped. If damage occurs in shipping, claims must be made with the carrier, not General Propeller Company. Shortages and errors must be reported within 7 days of receiving the order.
All returns and exchanges must be authorized. Please call or contact us through our website.
All items returned require prior authorization, and must be in the original packaging, packed in the same manner as you received it and in new condition with a copy of invoice. Items that are returned within thirty (30) days of purchase will receive a full refund, or exchange. No refund of shipping charges on returned items. No item will be accepted for return after 30 days. Items that must be made or custom modified, including boat shafts, inboard propellers and modified propellers, etc., are not returnable.
SPECIAL NOTE: Inboard Propellers are not returnable as they are stocked in a factory pilot bore and are machined to your boats shaft size. It is the customer's responsibility to provide accurate propeller bore dimensions. Inboard Propellers are purchased at the risk of the consumer and as such are advised to make sure the size and dimensions are correct for their boat’s requirements.
General Propeller Company, Michigan Wheel Corporation, Mercury Marine, Powertech and Volvo Penta do not take part in an outboard exchange policy. Once an Outboard Propeller is used in the water, the propeller is no longer returnable for credit or exchange, unless the propeller was incorrectly sized by a General Propeller Company representative based on accurate information in regards to engine and boat use.
The original manufacturer warrants defective products. General Propeller Company does not imply or express any guarantee and/or warranty other than provided by the manufacturer.
All claims for credit, shortages and/or damages must be placed within seven days of receipt of merchandise.
All returned merchandise must be received by General Propeller Company in re-saleable condition, unless the merchandise is found to be defective. Any return that does not meet this criterion is subject to a minimum restocking fee of 15%.
All returned merchandise must be received by General Propeller Company within 45 days of purchase. Otherwise a transaction fee charge of 5% is administered, in addition to any other re-stocking fee charges that may apply.
The shipping cost of any returns or exchanges remain the responsibility of the customer, unless the merchandise is being returned because the order was incorrectly filled by General Propeller Company or the merchandise is defective.
Return shipments to:
General Propeller Company - RMA
1415 9th Avenue East
Bradenton, FL 34208
Any refund or credit for exchange will be based on the value of the merchandise at the time of purchase. Shipping and Handling fees are not subject to refund unless the merchandise is defective or we shipped an incorrect item.